Shipping Policy

This Shipping Policy explains how JOYRAY handles order fulfillment and delivery.

1. Shipping Regions

We ship internationally, including:

  • United States

  • Europe

  • Middle East

  • Asia-Pacific regions

Availability may vary by product and destination.

2. Processing Time

  • Standard processing time: 3–7 business days

  • Customized or bulk orders may require additional lead time

3. Shipping Methods

We work with trusted logistics partners such as:

  • DHL / FedEx / UPS

  • Freight forwarders for large or bulk shipments

Shipping method is determined by destination, order size, and customer preference.

4. Shipping Costs & Duties

  • Shipping fees are calculated at checkout or quoted separately

  • Import duties, taxes, or customs fees are the responsibility of the buyer unless otherwise stated

5. Delivery Delays

Delivery times are estimates and may be affected by customs clearance, weather, or unforeseen circumstances.

6. Damaged or Lost Shipments

If your shipment arrives damaged or is lost in transit, please notify us within 48 hours of receipt for assistance.

7. Contact

📧 Logistics Support: szjingyirui@gmail.com