Warranty Policy

JOYRAY products are engineered for professional and commercial environments. This Warranty Policy outlines the coverage and limitations applicable to our products.

1. Warranty Coverage

JOYRAY provides a limited warranty starting from the date of delivery:

  • Standard Warranty: 12 months

  • Covers manufacturing defects in materials and workmanship under normal use

2. What Is Covered

  • Display panel defects

  • Internal electronic component failures

  • Touch system malfunction (if applicable)

3. What Is Not Covered

This warranty does not cover:

  • Damage caused by misuse, abuse, or improper installation

  • Accidental damage, liquid damage, or power surges

  • Normal wear and tear

  • Unauthorized modifications or repairs

  • Software, third-party accessories, or consumables

4. Warranty Service Process

To request warranty service:

  1. Contact our support team with proof of purchase

  2. Provide product serial number and issue description

  3. Our team will assess and advise repair, replacement, or solution

5. Limitation of Liability

JOYRAY’s liability under this warranty is limited to repair or replacement of the product. We are not responsible for indirect, incidental, or consequential damages.

6. Jurisdiction

Warranty terms may vary by country or region depending on local regulations.

Return & Refund Policy（退换货政策）

JOYRAY primarily serves B2B and professional clients. Please review this policy carefully before placing an order.

1. Order Confirmation

All orders should be reviewed carefully before confirmation. Customized or bulk orders may not be eligible for return.

2. Return Eligibility

Returns may be accepted if:

  • The product is defective upon arrival (DOA)

  • The return request is made within 7 days of delivery

  • The product is unused and in original packaging

3. Non-Returnable Items

  • Customized or branded products

  • Bulk or project-based orders

  • Products damaged by improper handling after delivery

4. Refund Process

Approved refunds will be processed via the original payment method after inspection. Shipping fees are non-refundable unless the return is due to our error.

5. Return Authorization

All returns must be pre-approved. Unauthorized returns may be rejected.

📧 Contact: szjingyirui@gmail.com