Warranty Policy

This Warranty Policy outlines the coverage and limitations applicable to JOYRAY LCD display panels and other display products.

1. Warranty Coverage

JOYRAY provides a limited warranty starting from the date of delivery:

  • Standard Warranty: 12 months

  • Covers manufacturing defects in materials and workmanship under normal use

2. What Is Covered

  • Display panel defects

  • Internal electronic component failures

  • Touch system malfunction (if applicable)

3. What Is Not Covered

This warranty does not cover:

  • Damage caused by misuse, abuse, or improper installation

  • Accidental damage, liquid damage, or power surges

  • Normal wear and tear

  • Unauthorized modifications or repairs

  • Software, third-party accessories, or consumables

4. Warranty Service Process

To request warranty service:

  1. Contact our support team with proof of purchase

  2. Provide product serial number and issue description

  3. Our team will assess and advise repair, replacement, or solution

5. Limitation of Liability

JOYRAY’s liability under this warranty is limited to repair or replacement of the product. We are not responsible for indirect, incidental, or consequential damages.

6. Jurisdiction

Warranty terms may vary by country or region depending on local regulations.

For return requests, please review our Return & Refund Policy and contact us before sending a product back.