Privacy Policy

JOYRAY (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name, company name

  • Email address, phone number

  • Shipping and billing address

  • Payment-related information (processed by third-party providers)

b. Technical & Usage Information

  • IP address, browser type, device information

  • Pages visited, time spent on the website

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Process orders and provide customer support

  • Communicate with you regarding products or services

  • Improve website functionality and user experience

  • Comply with legal obligations

  • Prevent fraud and ensure security

3. Cookies & Tracking Technologies

Our website uses cookies to enhance browsing experience and analyze site traffic. You may disable cookies through your browser settings, though some features may not function properly.

4. Sharing of Information

We do not sell or rent your personal information. We may share information with:

  • Logistics and fulfillment partners

  • Payment processors

  • IT and analytics service providers

  • Legal authorities when required by law

5. Data Security

We implement reasonable technical and organizational measures to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal data

  • Withdraw consent for data processing

  • Request data portability

Requests can be made via our contact information below.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.